Let’s Talk About ITIL Training

IT Dojo has ITIL Courses Available in Hampton Roads and Beyond!

The IT Infrastructure Library® (ITIL®) is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL is published as a series of five core publications, each covering an ITSM lifecycle stage. ITIL describes procedures, tasks, and checklists that are not organization specific and are used to establish a minimum level of competency, providing a baseline from which to plan, implement, and measure.

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance on how to use IT as a tool to facilitate business change, transformation, and growth. Our ITIL training curriculum includes preparation for Foundation, Intermediate, and Expert credentials.

The five core publications map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service, and finally, on to monitoring and improving the service.

Adopting ITIL offers many benefits, including:

  • Improved IT services
  • Reduced costs
  • Improved customer satisfaction through a professional approach to service delivery
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third-party services

Our ITIL training curriculum includes preparation for ITIL Foundation, Intermediate, and Expert certification.

ITIL® Service Lifecycle Certification Training

After earning your ITIL Foundation certification, you can specialize your expertise at the Intermediate ITIL Level. You can even work your way through the Intermediate Level to achieve ITIL Expert certification. The ITIL Intermediate Level offers two education paths: Service Lifecycle, which is management focused, and Service Capability, which is practitioner focused. You may take as few or as many ITIL Intermediate courses and earn qualifications as you wish, building a portfolio of certifications tailored to your requirements and interests.

The ITIL Service Lifecycle phases lay the foundation for the ITIL Service Lifecycle certification series, which consists of five courses:

The ITIL Service Lifecycle courses are ideal for those in management or leadership roles who need to understand the management and coordination of the ITIL practice areas. The courses will benefit those wishing to comprehend the justification for investing in IT services.

ITIL® Service Capability Certification Training

The ITIL Service Capability track consists of four certifications, or qualifications, that focus on process activities and their execution and use. The Service Capability courses deliver specialized knowledge on functions, roles and responsibilities, cluster grouping activities, and implementation.

If your job role involves several related ITIL processes or you need detailed processlevel knowledge, the Service Capability qualifications are for you. They are also appropriate if you want to achieve ITIL Expert status to exhibit a balanced and well-rounded understanding of ITIL best practices.

In each of our Service Capability courses, you will be immersed in the practical aspects of the ITIL Service Lifecycle and the processes associated with each aspect of Service Capability

The Service Capability track consists of four courses:

  • Operational Support and Analysis
  • Planning, Protection, and Optimization
  • Release, Control, and Validation
  • Service Offerings and Agreements

You will focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. Using an engaging, exercise-based approach to learning the core disciplines of ITIL best practices, you will learn to apply the practices throughout the service management lifecycle. The courses position you to successfully complete the associated exams offered on the last day of each course.

Put your ITIL expertise on the fast track with our ITIL Expert Program.

This unique program combines self-paced e-Learning and high-intensity, fast-paced virtual classroom training to take you from ITIL Foundation to ITIL Expert in a hurry. Choose the ITIL Service Lifecycle or Service Capability track, and you’re off. The program includes:

  • Self-paced e-Learning
  • Interactive virtual classroom sessions
  • Ongoing instructor availability
  • Service Capability or Service Lifecycle courses and exam prep
  • Managing Across the Lifecycle course and exam prep
  • Exams taken at your convenience
  • Group sessions for knowledge and experience sharing

If you are interested in our ITIL courses and would like more information, please click here.