- • May 14–15, 2026 · Live Remote Online — 10:00 AM–6:00 PM ET
- • Jun 16–17, 2026 · Live Remote Online — 10:00 AM–6:00 PM ET
ServiceNow Administration Advanced
Course Duration
2 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
ServiceNow Administration Fundamentals (SNAF) and six to twelve months of experience managing a production ServiceNow instance are required.
Course Description
This course is designed for experienced ServiceNow administrators who have been managing production instances for six to twelve months. Students work with application data, advanced security, performance analytics, and platform features — deepening their expertise and preparing for the ServiceNow System Administration certification.
Learning Objectives
- Identifying ServiceNow applications and application components
- Explaining the difference between application configurations and customizations
- Describing best practices for reporting efficiencies within the ServiceNow platform
- Introducing students to debugging tools
- Discussing integrations with the ServiceNow platform
- Identifying various factors affecting performance
Course Outline
- Lab 1.1: Configuration and Update Sets
- Lab 1.2: Clone an Instance
- Lab 1.3: Create a Database Index
- Lab 2.1: Report Using a Database View
- Lab 2.2: Report with a Report Source
- Lab 2.3: Create a Dashboard
- Lab 3.1: Session Debug
- Lab 3.2: Scripts – Background and Fix Scripts
- Lab 3.3 Script Debugger
- Lab 4.1: Web Services
- Lab 4.2: Flow Designer
- Lab 4.3: Integration Hub
- Lab 5.1: Data Maintenance
- Lab 6.1: Instance Maintenance
- Lab 6.2: Upgrades and Calculations
- Cross Scope Application Security
Frequently Asked Questions
What does the ServiceNow Administration Advanced course cover?
This course covers ServiceNow Administration Advanced training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's ServiceNow Administration Advanced training?
IT Dojo's ServiceNow Administration Advanced training is 2 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers ServiceNow Administration Advanced as live remote online training. A certified instructor leads the session in real time — students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
ServiceNow Administration Fundamentals (SNAF) and six to twelve months of experience managing a production ServiceNow instance are required.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers ServiceNow Administration Advanced on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer-sponsored — your organization registers and pays for seats. To schedule ServiceNow Administration Advanced for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.