- • May 20–21, 2026 · Live Remote Online, 10:00 AM–6:00 PM ET
Service Portal Fundamentals
Course Duration
2 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is required. Basic familiarity with HTML, CSS, and JavaScript is helpful.
Course Description
This course teaches low-code administrators and web developers how to build and customize ServiceNow Service Portals. Students learn portal configuration, widget creation, Branding Editor, AngularJS basics, and page design, enabling them to deliver intuitive self-service experiences for their organization's users.
Learning Objectives
- Define Service Portal
- Discuss reasons for building a Service Portal
- Review Service Portal administration and development duties
- Explore the Branding Editor
- Examine where to get Service Portal help
Course Outline
- Overview
- This module covers the foundations of Service Portals in ServiceNow.
- Define Service Portal
- Discuss reasons for building a Service Portal
- Review Service Portal administration and development duties
- Explore the Branding Editor
- Examine where to get Service Portal help
- Explore Your Student Instance
- Lab 1.1 – Explore Your Student Instance
- Lab 1.2 – Use the Branding Editor
- Create a New Theme and Portal
- Learn how to create a new Theme, a new Portal, and a new Page.
- Review the Service Portal framework
- Create a new Theme
- Create a new Service Portal
- Create a new Page
- Review the Bootstrap framework
- Explore baseline Page
- Lab 2.1 – Create a New Theme and Portal
- Lab 2.2 – Include a Custom Font
- Lab 2.3 – Create a New Page
- Lab 2.4 – Explore and Incorporate Existing Pages
- Add Widgets to a Page
- Learn how to use Widgets on a Page to provide your content. This module also includes a low-code overview on how to create a new Widget.
- Define Widgets and explore the baseline elements
- Learn how to use Widgets
- Clone existing Widgets
- Develop new Widgets
- Widget debugging
- Lab 3.1 – Add Widgets to a Page
- Lab 3.2 – Clone an Existing Widget
- Lab 3.3 – Develop a Custom Footer Widget
- Lab 3.4 – Develop a Custom Widget with Options
- Lab 3.5 – Develop a Modal Widget
Frequently Asked Questions
What does the Service Portal Fundamentals course cover?
This course covers Service Portal Fundamentals training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's Service Portal Fundamentals training?
IT Dojo's Service Portal Fundamentals training is 2 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers Service Portal Fundamentals as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is required. Basic familiarity with HTML, CSS, and JavaScript is helpful.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers Service Portal Fundamentals on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule Service Portal Fundamentals for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.