Performance Analytics (PA) Essentials
Course Duration
2 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended.
Course Description
This course teaches ServiceNow Performance Analytics administrators and power users how to create and manage analytics content on the platform. Students learn to configure indicators, breakdowns, scores, dashboards, and widgets — providing service owners and stakeholders with the operational insights they need.
Learning Objectives
- Identify Performance Analytics use cases, architecture, and deployment process
- Navigate the Analytics Hub (formerly the Indicator Scorecard)
- Configure and monitor Data Collection jobs
- Build Automated Indicators to track KPIs
- Enhance Indicators with Breakdowns for detailed data navigation
- Create Manual Indicators and manage manual data population
- Build Formula Indicators for added process and service inferences
- Configure Targets and Thresholds to make process visualization actionable
- Build various Performance Analytics Widgets and Reporting Filters
- Design and populate Dashboards
Course Outline
- Lab 4.1: Automated Indicators
- Lab 5.1: Automated Breakdowns
- Lab 5.2: Managing Breakdowns
- Lab 6.1: Formula Indicators
- Lab 6.2: Manual Indicators
- Lab 7.1: Targets
- Lab 7.2: Thresholds
- Lab 7.3: Element Filters
- Lab 8.1: Dashboards and Widgets
- Lab 8.2: Data Filtering