Performance Analytics (PA) Advanced
Course Duration
2 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Completion of Performance Analytics Essentials or equivalent hands-on experience building PA content in ServiceNow is required.
Course Description
This course is designed for experienced Performance Analytics administrators and power users who want to build advanced analytics content in ServiceNow. Students learn to create and manage KPIs, breakdowns, scores, widgets, and dashboards — enabling data-driven decision-making across the organization.
Learning Objectives
- Review the Performance Analytics Adoption Journey
- Build Bucket Groups and Breakdown Relations
- Configure Scripts for Indicator Aggregates, Buckets, and Mappings
- Apply advanced reporting techniques for impactful data summaries
- Launch and navigate Interactive Analysis
- Apply Spotlight to identify high priority work
- Build Indicators using Platform Metrics
- Implement advanced formula techniques and build Index Indicators
- Set up Text Analytics
Course Outline
- Lab 1.1: Analytics for Business Applications
- Lab 2.1: Bucket Groups
- Lab 2.2: Scripted Breakdown
- Lab 3.1: Breakdown Relations
- Lab 3.2: Breakdown Security
- Lab 4.1: Database View
- Lab 4.2: Multi Data Sets
- Lab 4.3: Data Sources
- Lab 4.4: Report Ranges
- Lab 5.1: Interactive Dashboards
- Optional Lab 5.2: Interactive Analysis
- Lab 6.1: Configure Spotlight for Incident Management
- Lab 7.1: Metric Reporting and Trending
- Lab 8.1: Index Indicators
- Lab 9.1: Text Analytics