Human Service Delivery (HRSD) Implementation
Course Duration
3 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Completion of Human Resources Service Delivery (HRSD) Fundamentals or equivalent HRSD experience is required.
Course Description
This course teaches consultants and administrators how to implement the ServiceNow Human Resources Service Delivery (HRSD) application. Students gain in-depth knowledge of configuring the HRSD application including HR case management, document templates, security, integrations, and reporting to support a full HRSD deployment.
Learning Objectives
- Discuss the ServiceNow HRSD solution and its capabilities
- Explore implementation and configuration methodologies for HRSD
- Gain practical knowledge of the architecture of the HRSD solution
- Configure HR properties, criteria, PDF document templates, and managed documents
- Update and manage the HR Service Portal and Chat queue
- Explore skills and auto-assignment rules
- Configure a Lifecycle Event as part of enterprise onboarding and transitions
- Configure Now Mobile
- Learn about the security options that determine access to HR tables and secure the HRSD application