Human Resources Service Delivery (HRSD) Fundamentals

Course Duration

3 Days

Audience

Employees of federal, state and local governments; and businesses working with the government.

Prerequisites

ServiceNow Administration Fundamentals (SNAF) or equivalent ServiceNow administration experience is recommended.

Course Description

This course teaches HR administrators and ServiceNow administrators how to configure and administer the ServiceNow HR Service Delivery (HRSD) application. Students learn the HR Administrator role in ServiceNow, configure HR cases, document templates, and COEs, and build skills to support a productive HR service environment.

Learning Objectives

• Review the ServiceNow HRSD solution and its capabilities
• Configure HR Criteria, User criteria, HR Case templates, document templates, and HR Profiles
• Define and manage HR Services, HR Service Catalogs, and Catalog Items
• Manage content on the Employee Service Center and define which employees may access the content
• Create HR Knowledge articles and learn about the Knowledge Management lifecycle
• Explore Skills and how HR Cases are automatically assigned based on Skills and location
• Learn about the security constraints that determine access to HR data
• Gain practical knowledge of HR Case Management and HR surveys
• Drill into results using Performance Analytics, reporting, and dashboards