- • May 13–15, 2026 · Live Remote Online — 9:00 AM–5:00 PM ET
- • May 18–20, 2026 · Live Remote Online — 9:00 AM–5:00 PM ET
- • May 27–29, 2026 · Live Remote Online — 9:00 AM–5:00 PM ET
ITIL® (Version 4) Foundation
Course Duration
3 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
No prerequisites required.
Course Description
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.
Course Outline
- ITIL 4 OVERVIEW Structured Benefits The Service Value System Four Dimensions of Service Management
- KEY CONCEPTS OF ITIL What is Service Management? Service Relationships Creating Value
- THE FOUR DIMENSIONS OF SERVICE MANAGEMENT A Holistic Approach to Value Delivery Organizations and People Informational Technology Partners and Suppliers Value Streams and Processes External Factors
- THE ITIL SERVICE VALUE SYSTEM (SVS) Guiding Principles Governance Service Value Chain Practices Continual Improvement
- THE ITIL GUIDING PRINCIPLES Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate Principle Interaction
- GOVERNANCE Governing Bodies Governance Activities The Role of Governance in the SVS
- THE SERVICE VALUE CHAIN Plan Improve Engage Design and Transition Obtain and Build Deliver and Support
- CONTINUAL IMPROVEMENT The Model, the Value Chain, and Practice Continual Improvement Model Continual Improvement and the Guiding Principles Theory of Constraints
- KEY ITIL PRACTICES Introduction to ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management
- OTHER ITIL PRACTICES General Management Practices Service Management Practices Technical Management Practices
Frequently Asked Questions
What does the ITIL® (Version 4) Foundation course cover?
This course covers ITIL certification and IT service management. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's ITIL® (Version 4) Foundation training?
IT Dojo's ITIL® (Version 4) Foundation training is 3 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers ITIL® (Version 4) Foundation as live remote online training. A certified instructor leads the session in real time — students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
Who should attend this course?
Employees of federal, state and local governments; and businesses working with the government.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers ITIL® (Version 4) Foundation on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer-sponsored — your organization registers and pays for seats. To schedule ITIL® (Version 4) Foundation for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.