Duration:

2 Days

Course Description:

Implementing Cisco Emergency Responder (ICER) is a 2-day course that provides students with best practice information on how to install, configure, operate, and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure on-premise emergency response locations (ERLs), physical and softphones, and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. If the phone is on-premise, CER can manage it. You will also examine CER disaster recovery and user management. This course will not address third-party remote user applications.

*IT Dojo currently utilizes CUCM v11.5

Audience:

Employees of federal, state and local governments; and businesses working with the government.

  • Network Administrators, Network Engineers, and Systems Engineers
  • Anyone working towards CCNP Voice Certification

Prerequisites:

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

Training Objectives:

  • E911 architecture and terminology
  • ICER installation requirements
  • How the CER and CUCM systems route E911 calls
  • Configure CUCM for integration with CER
  • Configure CER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure CER users
  • Backup and restore a CER system

Course Outline:

  • Understanding the Architecture for Emergency Calls
  • Introducing Cisco Emergency Responder
  • Cisco Emergency Responder
  • Cisco ER Deployment Models
  • What Happens When an Emergency Call Is Made
  • Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
  • System Interactions During Emergency Calls
  • Configuring Cisco Unified Communications Manager Support Components
  • Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
  • Cisco Emergency Responder Interfaces
  • Cisco Emergency Responder Administration Interfaces
  • Initial Configuration of Cisco Emergency Responder
  • Initial Cisco ER Configuration
  • Creating ERLs
  • Working with EnergyWise
  • Using Cisco Emergency Responder with Intrado V9-1-1 Services
  • Configuring Users and Role-Based System Access
  • Using the Cisco ER User Interface
  • Working with ALI Records
  • Understanding the Disaster Recovery System

Labs

  • Lab 1: Connect to and Set Up Remote Lab Environment
  • Lab 2: Configure CUCM to Send Emergency Calls to CER
  • Lab 3: Configure CER to Accept and Route Emergency Calls
  • Lab 4: Verify Outbound and Inbound Emergency Dialing and Alerts
  • Lab 5: Using the Cisco ER User Interface
  • Lab 6: Working with ALI Records
  • Lab 7: Implementing CUCM Emergency Call Handlers
  • Lab 8: Performing a Backup of CER