EDU-330 Firewall: Troubleshooting
- • Jul 27-29, 2026 · Live Remote Online
- • Aug 5-7, 2026 · Live Remote Online
- • Sep 2-4, 2026 · Live Remote Online
- • Oct 26-28, 2026 · Live Remote Online
- • Nov 18-20, 2026 · Live Remote Online
- • Dec 9-11, 2026 · Live Remote Online
Contact IT Dojo for current pricing, available dates, and a custom quote tailored to your team or organization.
Course Duration
3 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Participants must complete the Firewall Essentials: Configuration and Management (EDU-210) course prior to attending. Participants must also have strong practical knowledge of routing and switching, IP addressing, and network-security concepts, and at least six months of on-the-job experience with Palo Alto Networks firewalls.
Course Description
The Firewall Troubleshooting (EDU-330) course is a three-day, instructor-led training that teaches you how to systematically troubleshoot the full line of Palo Alto Networks next-generation firewalls. Using hands-on labs, you will gain practical skills diagnosing issues related to traffic flow, security policy, host-inbound services, system services, certificate management, SSL decryption, User-ID, and GlobalProtect. This course builds on EDU-210 and is a key component of preparation for the PCNSE certification exam.
Learning Objectives
- Use Palo Alto Networks troubleshooting tools and resources effectively
- Understand and trace firewall flow logic to identify traffic processing issues
- Capture and analyze packet captures on the firewall
- Interpret packet-diagnostics logs to identify root causes
- Troubleshoot host-inbound traffic and transit traffic issues
- Diagnose and resolve system services failures
- Troubleshoot certificate management and SSL/TLS decryption problems
- Diagnose User-ID mapping and policy enforcement issues
- Troubleshoot GlobalProtect VPN connectivity and authentication problems
- Properly document and escalate issues to Palo Alto Networks support
Course Outline
Course Modules
- Tools and Resources
- Flow Logic
- Packet Captures
- Packet-Diagnostics Logs
- Host-Inbound Traffic
- Transit Traffic
- System Services
- Certificate Management and SSL Decryption
- User-ID
- GlobalProtect
- Support Escalation and RMAs
Frequently Asked Questions
What does the Palo Alto Networks EDU-330 course cover?
EDU-330 covers systematic troubleshooting of Palo Alto Networks next-generation firewalls. Flow logic, packet captures, diagnostics logs, host-inbound and transit traffic, system services, SSL decryption, User-ID, GlobalProtect, and support escalation procedures.
Is EDU-210 required before taking EDU-330?
Yes. Completion of EDU-210 Firewall Essentials: Configuration and Management is a required prerequisite. Participants should also have at least six months of hands-on experience with Palo Alto Networks firewalls before attending EDU-330.
How long is the EDU-330 Firewall Troubleshooting course?
EDU-330 is 3 days. It is available as live remote online instruction or on-site at your facility, with multiple scheduled dates throughout the year.
What certification does EDU-330 prepare me for?
EDU-330 is part of the PCNSE (Palo Alto Networks Certified Network Security Engineer) certification preparation path. Along with EDU-210, it provides the core knowledge and skills tested on the PCNSE exam.
Is this course available as live remote online training?
Yes. IT Dojo offers EDU-330 as live remote online training with multiple guaranteed-to-run dates throughout the year. All sessions are instructor-led with hands-on lab time. On-site delivery at your government or contractor facility is also available.
How do I register for EDU-330?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. Contact IT Dojo via the Request Training form or call 757-216-3656 to schedule EDU-330 for your team.