4 Lessons


Employees of federal, state and local governments; and businesses working with the government.
This workshop is designed for people who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.

Course Overview:

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them.
Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a “conscious communicator.” Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

How You Will Benefit:

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts, and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses, and opportunities in your work relationships
  • Understand values, beliefs, attitudes, and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, communicate

What is Covered:

  • Effective Work Relationships
    • How do you build work relationships
    • Learn behaviors that support or undermine your relationships
    • Assessing your relationships

    Communication and Perceptions

    • World view, perception, and work relationships
    • Trust busters and how to fix them
    • The five axioms of conscious communication
    • Mirroring and rapport

    Investigating Emotions and Emotional Intelligence

    • Social intelligence and multiple intelligences
    • Assessing your multiple intelligences
    • Five domains of emotional intelligence
    • Improving work relationships through emotional intelligence

    Building Better Relationships with Ourselves and Others

    • Perception, world view, emotional intelligence—and you
    • Self-awareness, self-esteem, and self-concept
    • Case study to understand your styles—and how to flex them

    Relationship Building

    • Managing assumptions in order to build trusting work relationships
    • Consciously building trust at work
    • Developing and showing a positive attitude

    Express Needs Within Work Relationships

    • Expressing needs and influencing others
    • Performing an interpersonal needs inventory
    • The shape and sound of assertiveness
    • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

    Relational Communication

    • Identifying your communication style: how you relate most often
    • Sharpening verbal and nonverbal behaviors and skills
    • Applying direct and indirect messages for more flexible communication
    • Using feedback and questioning skills to better understand others

    Relational Listening

    • Listening barriers and their impact on effective work relationships
    • A listening improvement map
    • Improving listening by asking good questions
    • Applying active and reflective listening skills in various situations

    Addressing Relational Change and Conflict

    • Practicing relational change
    • Addressing conflict and relational change
    • Selecting your conflict-resolution style
    • Planning to resolve conflicts assertively
    • Resolving conflicts with work relationships in mind
    • Developing and practicing a conflict-resolution plan