Administering Cisco Unified Communications Workspace Part 1: Basic v8.0

Training Duration:

5 days


Since this is a basic administrative course, little to no familiarity with relevant technologies is required. Also, no understanding of router configuration is required.

Training Outline:

This exclusive course focuses on adding phones and users in an environment similar to what you will see in your own system, including:

  • Cisco Unified Communications Manager (CUCM) v6, v7, and v8
  • Unity v5, v7, and v8
  • Unity Connection v7 and v8
  • Client devices

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, and you will learn how to configure users and associate them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users and to build a voice mail menu system.

While labs do not cover router configuration, you will gain a basic understanding of route patterns used for dialing and Class of Service used to control who can dial where (e.g., internal, local, long distance, etc.).

What You’ll Learn

  • Basic CUCM architecture and terminology
  • How the CUCM administrative and user GUIs work
  • Device pools and other common elements of phone configuration
  • Add and delete phones manually and using auto registration
  • Use the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
  • Configure phones for Class of Service using the line/device approach
  • The NANP
  • Configure phones for voice mail
  • Enable video
  • Investigate CDR and billing using Officewatch third-party software
  • Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system
  • Configure Cisco Unity subscribers and Unity Connection users
  • Deploy and use the Greetings and Broadcast administration tools
  • Configure Cisco Unity and Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application)

Who Needs to Attend

This entry-level course is designed for administrators who need an understanding of Cisco Unified Communications networks. Engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks can also benefit from this course, especially when taken in combination with more advanced courses such as ACUCW2.

 With the ACUCW1 class focus on entry-level administration, students work with a preconfigured environment that has:

  • All necessary services installed and started
  • All necessary system setup preconfigured
  • A complete dial plan built using a SIP trunk to a simulated PSTN
  • A complete Class of Service deployment using the line/device approach
  • Unity or Unity Connection servers providing voice mail capabilities (students decide which of the two products to include in their environments)

The lab environment features a fully configured cluster with HQ, Branch A, and Branch B sites. A complete dial plan, including Class of Service, is deployed using the most recent CUCM features supporting simpler dial plan configuration. All of our Unified Communications courses provide a simulated PSTN, allowing you to gain an understanding of the North American Numbering Plan and the concepts associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions, as described in Cisco’s Unified Communications System Release 8.x SRND. In this class, the dial plan is preconfigured and allows you to apply Class of Service to phones and lines and to test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns.

  • Deploy Cisco Unified Communications Manager 8.x
  • Work with three IP phones and Cisco IP Communicator per student pod
    • Two internal 7965 phones and an IP Communicator
    • One test phone allowing students to test outcalling to the PSTN and incoming
  • Work with a real dial plan including:
    • 911
    • 3-digit service codes: 411, 511, etc.
    • 7-digit local numbers: 555-1901
    • 10-digit local numbers: 416-777-1901
    • 11-digit long distance numbers: 1-733-802-1901
    • International numbers: 011441902

    Course Outline

    1. Introduction to Cisco Unified Communications Manager (CUCM)

    • Telephony and IP Phones
    • CUCM Architecture
    • Endpoints in CUCM
    • Connecting End-User Devices
    • CUCM Administration

    2. Configuring Users and Phones

    • Managing User Accounts in CUCM
    • Implementing IP Phones
    • Remote Monitoring and Troubleshooting

    3. CUCM Dial Plan and Calling Privileges

    • Route Patterns
    • Calling Privileges and Restrictions

    4. Configuring CUCM Applications and Features

    • Music on Hold, Annunciator, and Conferencing
    • Video Advantage
    • User Features and Web Pages
    • Call Detail Records and Billing
    • Configuring Voice Mail

    5. Unity and Unity Connection

    • Integration
    • General Setup
    • Administration
    • Subscriber Setup
      • Configuring Global Subscriber Settings
      • Configuring Subscriber Accounts and Settings
    • Building a Voice Mail Menu and Audiotext Application
      • Call and Interview Handlers


    Our investment in enhanced and exclusive labs means you get the experience you need using current software and hardware. No other training company offers a unique, real-world lab solution like ours.

    In our lab descriptions, an enhanced lab contains a significant addition to the standard labs offered by other providers, while an exclusive lab contains material that is not offered by any other provider.

    Our ACUCW1 lab environment offers a unique, real-world environment for learning how to administer IP telephony, video, and voice mail. The ACUCW1 class focus is on entry-level administration, and you will work with a preconfigured environment having:

    • All necessary services installed and started
    • All necessary system setup preconfigured
    • A complete dial plan built using a SIP trunk to a simulated PSTN
    • A complete Class of Service deployment using the line/device approach
    • Unity or Unity Connection servers providing voice mail capabilities (you decide which of the two products to include in your environment)

    Lab 1: Topology and Deployment

    Lab 2: Exclusive – Load CUCM Base Configuration

    Lab 3: Users: End Users

    Lab 4: Enhanced – Users: Application Users

    Lab 5: Users: BAT

    Lab 6: Exclusive – Investigate HQ Common Configuration

    Lab 7: Manual Phone Configuration

    Lab 8: Phone Auto Configuration

    Lab 9: Phone Configuration CIPC

    Lab 10: Phone Basic Features

    Lab 11: Phones: BAT

    Lab 12: Exclusive – Phones: Branch Phones

    Lab 13: Exclusive – Dial Plan Exploration

    Lab 14: Enhanced – Line/Device Class of Service

    Lab 15: Exclusive – Troubleshooting MACs (Optional)

    Lab 16: MOH and Conferencing

    Lab 17: Configure Phones for Video

    Lab 18: Enhanced – Users Features 1: Softkeys and DnD

    Lab 19: Users Features 2: Call Park and Pickup

    Lab 20: Enhanced – Users Features 3: Shared Lines and Barge

    Lab 21: Users Features 4: Users Options Web Pages and IP Phone Services

    Lab 22: Exclusive – Call Detail Records and Billing

    Lab 23: Unity/Unity Connection Voice Mail Integration

    Lab 24: Enhanced – Configure Phones for Voice Mail

    Lab 25: Unity/Unity Connection System Settings

    Lab 26: Unity/Unity Connection System Schedule

    Lab 27: Enhanced – Unity/Unity Connection Class of Service

    Lab 28: Unity/Unity Connection Adding Subscribers

    Lab 29: Unity/Unity Connection Personal Communications Assistant

    Lab 30: Unity/Unity Connection Unity Opening Greeting

    Lab 31: Enhanced – Unity/Unity Connection Interview and Call Handlers

    Lab 32: Exclusive – Unity/Unity Connection Greetings and Broadcast Administrators