Employees of federal, state and local governments; and businesses working with the government.
Learn to administer and configure the system and user features of Avaya Aura Call Center Elite.
Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.
What You’ll Learn
- Call center components, concepts, and terms
- Perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
- Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
- Create and test call vectors
- Avaya’s call center applications used with Avaya Aura Call Center Elite
Who Needs to Attend
Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.
1. Avaya Aura Hardware
2. Call Center