Certified Agile Service Manager
Course Duration
2 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
There are no formal prerequisites for this course. Familiarity with IT service management concepts is beneficial.
Course Description
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM)® certification.
Learning Objectives
- What does it mean to “be agile?”
- The Agile Manifesto, its core values, and principles
- Agile concepts and practices including ITSM, Kanban, Lean and DevOps
- Learn about SCRUM from a product and process perspective
- Agile thinking and values into service management
- Scrum roles, artifacts, and events as it applies to both products and processes
- The two aspects of Agile Service Management:
- Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
- Agile Process Design–applying Agile practices to process design projects
Course Outline
Course Topics
- The IT challenge today
- Why is Agile?
- The Agile Manifesto
- Agile principles
- What does it take to "be agile"?
- Exercise: Reviewing Agile values
- Scrum
- Kanban
- Lean
- ITIL/ITSM
- DevOps
- Continuous Integration
- Continuous Delivery
- Exercise: Leveraging multiple frameworks
- Definition and value
- Two aspects of Agile SM:
- Agile Process Design
- Agile Process Improvement
- The elements of a process
- The 10 steps of process design
- Characteristics of an Agile Process
- How much is "just enough"?
- Minimum Viable Product
- Scrum pillars, values, and components
- Important terms
- Product owner
- Scrum Master
- Team
- Product Backlog
- Creating user stories
- Increment
- Product backlog refinement
- Sprint Backlog
- Burndown chart
- Process Backlog
- User stories and ITSM processes
- Process increment
- Sprint Backlog (Agile SM context)
- Burndown chart (Agile SM context)
- Exercise: Writing a meaningful user story
- Timeboxes
- Release planning meeting
- Sprint planning meeting
- Daily Scrum
- Sprint Review
- Sprint Retrospective
- Definition of Done
- Process planning meeting
- Sprint planning meeting
- Strategic and process activity sprints
- The Definition of Done for process sprints
- Daily Scrum (Agile SM context)
- Sprint Retrospective (Agile SM context)
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
- Exercise: Assessing process agility
Frequently Asked Questions
What does the Certified Agile Service Manager course cover?
This course covers Certified Agile Service Manager training and best practices. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's Certified Agile Service Manager training?
IT Dojo's Certified Agile Service Manager training is 2 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers Certified Agile Service Manager as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
There are no formal prerequisites for this course. Familiarity with IT service management concepts is beneficial.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers Certified Agile Service Manager on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule Certified Agile Service Manager for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.