MS-4014 – Build a Foundation to Create AI Agents and Extend Microsoft 365 Copilot

Course Duration

Half Day

Audience

Employees of federal, state and local governments; and businesses working with the government.

Prerequisites

No programming experience required. Basic familiarity with Microsoft 365 is helpful. This is an introductory course.

Course Description

MS-4014 is an introductory half-day course that demystifies AI agents and Copilot extensibility for IT professionals and decision-makers. Students explore the Microsoft AI agent ecosystem, compare Copilot, Copilot Chat, and declarative agents, and learn the range of tools available for building agents — from low-code Copilot Studio to full-code developer approaches. This course is ideal for federal and DoD professionals who want a clear map of the Microsoft AI agent landscape before choosing a path forward.

Learning Objectives

• Describe what AI agents are and how they transform business workflows
• Identify real-world AI agent use cases across federal and enterprise organizations
• Explain the core components of an AI agent
• Compare the Microsoft AI agent solutions: Copilot, Copilot Chat, declarative agents, and custom agents
• Understand when to use low-code (Copilot Studio) vs. pro-code (Teams Toolkit, SDK) approaches
• Identify the right Microsoft extensibility option for a given organizational scenario

Course Outline

Introduction to developing AI agents

• AI transformation and agents
• AI agent use cases
• AI agent components

Introduction to Microsoft AI agent solutions

• The Microsoft AI agent ecosystem
• Maximize Microsoft 365 Copilot, Copilot Chat, and agents
• Customize and extend Microsoft 365 Copilot
• Build AI agents with Azure AI Foundry

Frequently Asked Questions