ITIL® (Version 5) Transformation

Course Duration

3 Days

Audience

Employees of federal, state and local governments; and businesses working with the government.

Prerequisites

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.

Course Description

The ITIL® (Version 5) Transformation course equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology — ensuring transformations deliver measurable value and build resilience across the enterprise. IT Dojo instructors draw on deep operational experience to help students understand transformation patterns in the context of government agencies, DoD organizations, and enterprise environments.

Learning Objectives

• Apply the ITIL® Transformation Model to plan and guide organizational change.
• Use transformation patterns for initiation, governance, and execution.
• Measure transformation progress and apply learning for continual improvement.
• Integrate AI governance and ethical considerations into transformation initiatives.
• Align transformation efforts with DevOps, PRINCE2, and other frameworks.

Course Outline

Module 1: Introduction to ITIL® Transformation

• Key concepts of ITIL®
• Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model

• Layers, stages, steps, and contextual adaptation in transformation
• End-to-end transformation examples

Module 3: Transformation Patterns

• Introduction to transformation patterns
• Initiation patterns
• Governance patterns
• Execution patterns

Module 4: Measurement, Learning, and Synthesis

• Tools, methods, and techniques
• Measurement and evidence
• Learning and knowledge transfer

Module 5: ITIL® and AI

• Transformation in the AI context
• AI governance

Module 6: ITIL® and Other Frameworks

• ITIL® and DevOps
• ITIL® and PRINCE2®