ITIL® (Version 5) Strategy
Course Duration
3 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
Course Description
The ITIL® (Version 5) Strategy course equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment. IT Dojo delivers this course with an emphasis on real-world application across government, DoD, and enterprise contexts — helping participants translate strategic frameworks into actionable decisions.
Learning Objectives
- Ensure strategic capabilities are fit for purpose and support the organization's vision and mission.
- Formalize and develop existing strategic capabilities with clearer governance and communication.
- Improve the performance of key parts of the Service Value System, particularly governance.
- Apply the four dimensions of service management to strategic planning.
- Make balanced, sustainable decisions while maintaining focus on purpose and values.
Course Outline
Module 1: Key ITIL® Terms and Definitions
- Key concepts of ITIL®
- Key concepts of ITIL® Strategy
- Strategy across the ITIL® Four Dimensions
Module 2: The ITIL® Strategy Management Model
- Introduction to the ITIL® Strategy Management Model
- Strategy development
- Strategy implementation
- Sustainable strategy management
Module 3: Strategic Capabilities
- Leadership and communication
- Innovation and AI governance
- Organizational Change Management (OCM)
- Digital ethics and complexity thinking
- Portfolio management and risk management
- Sustainability
Module 4: ITIL® and Other Frameworks
- ITIL® and DevOps
- ITIL® and PRINCE2