ITIL® (Version 5) Managing Professional Transition
Contact IT Dojo for current pricing, available dates, and a custom quote tailored to your team or organization.
Course Duration
5 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Candidates must hold one of the following: ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert, or ITIL v3 Master.
Course Description
The ITIL® (Version 5) Managing Professional Transition course is a transition module designed for candidates who already hold the ITIL 4 Managing Professional or ITIL v3 Expert designation, providing a fast-track route to ITIL (Version 5). It consolidates key concepts from the ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation (Version 5) modules into a single program. To earn the ITIL Managing Professional (Version 5) designation, candidates must pass two exams: the ITIL Transformation (Version 5) exam and the ITIL Managing Professional Transition (Product, Service, Experience) exam. IT Dojo delivers this material with real-world context drawn from government, military, and enterprise environments, helping experienced practitioners transition efficiently without completing every module individually.
Learning Objectives
- Explain and apply the ITIL Product and Service Lifecycle model and its lifecycle management activities.
- Interpret and improve digital service experience using ITIL Experience concepts, including experience capture, measurement, governance, and improvement.
- Apply ITIL Transformation guidance for changing how work is performed while balancing governance, execution, and learning.
- Consolidate concepts from ITIL Product, Service, Experience, and Transformation into a unified practice.
- Prepare for and pass the ITIL Transformation (Version 5) and Managing Professional Transition exams.
Course Outline
Module 1: Introduction to ITIL Product, Service, and Experience
- Evolution of ITIL: from IT service management to digital product and service management
- Digital products versus digital services: definitions, relationships, and value creation
- Service offerings and how value is realized through outcomes, not outputs
- Value, costs, risks, and value co-creation
- ITIL Guiding Principles and the ITIL Value System
- Introduction to the ITIL Product and Service Lifecycle model
Module 2: The ITIL Product and Service Lifecycle: Core Activities
- Lifecycle management as non-linear, context-driven activities
- Product vendor versus service provider perspectives
- Lifecycle integration, value streams, and operating models
- Roles, responsibilities, and service relationships
- Service journey and experience touchpoints
Module 3: Lifecycle Activities in Practice
- Purpose and key concepts
- Typical inputs, outputs, roles, and success factors
- Metrics and practical recommendations
- Product perspective versus service perspective
- Scenario application using the ITIL Car Rental case study
Module 4: ITIL Experience
- Experience as a driver of value: trust, perception, and engagement
- Experience signals, journeys, and moments that matter
- Balancing performance, cost, reliability, and human outcomes
- The experience of governance and continual improvement
- Applying experience thinking across the lifecycle
Module 5: ITIL Transformation
- Transformation versus continual improvement
- Governance, positioning, and execution
- Transformation patterns for initiation, governance, and execution
- Measuring transformation progress and applying learning
- Aligning transformation with DevOps, PRINCE2, and other frameworks
Frequently Asked Questions
What does the ITIL® (Version 5) Managing Professional Transition course cover?
This course consolidates key concepts from the ITIL Product, Service, Experience, and Transformation (Version 5) modules into a fast-track transition program for experienced ITIL professionals. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's ITIL® (Version 5) Managing Professional Transition training?
IT Dojo's ITIL (Version 5) Managing Professional Transition training is 5 days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers ITIL (Version 5) Managing Professional Transition as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are required before this course?
Candidates must hold one of the following designations: ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert, or ITIL v3 Master.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers ITIL (Version 5) Managing Professional Transition on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule ITIL (Version 5) Managing Professional Transition for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.