ITIL® (Version 5) Foundation
- • Jun 24–26, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Jun 29–Jul 1, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Jul 7–9, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Jul 8–10, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Jul 13–15, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Jul 20–22, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Jul 29–31, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Aug 3–5, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Aug 12–14, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Aug 19–21, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
- • Aug 25–27, 2026 · Live Remote Online, 9:00 AM–5:00 PM ET
Contact IT Dojo for current pricing, available dates, and a custom quote tailored to your team or organization.
Course Duration
3 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
No prerequisites required. This is the entry-level course in the ITIL (Version 5) certification scheme.
Course Description
The ITIL® (Version 5) Foundation course is the entry point into the updated ITIL certification scheme and a prerequisite for all advanced ITIL (Version 5) courses. It provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management, unifying these approaches into a single lifecycle. This course provides an overview of the ITIL framework including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience in a rapidly changing digital environment.
Learning Objectives
- Understand key concepts of digital product and service management.
- Explain how value is co-created with consumers and partners.
- Describe the ITIL Product and Service Lifecycle model.
- Understand the ITIL Value System and its components.
- Apply the ITIL Guiding Principles in context.
- Understand the Four Dimensions of Product and Service Management.
- Identify key ITIL Management Practices and their purpose.
- Prepare for and pass the ITIL (Version 5) Foundation certification exam.
Course Outline
Module 1: Key ITIL Concepts
- Product and service management
- Service offerings
- Value co-creation
- Key ITIL concepts and definitions
Module 2: Service Relationships
- Value co-creation in service relationships
- Types of service relationships
Module 3: The ITIL Value System
- Components of the ITIL Value System
- Purpose and role of the ITIL Value System in enabling value co-creation
Module 4: Governance
- Governance and its role in directing and controlling an organization
- Enabling nature and activities of governance
Module 5: The ITIL Guiding Principles
- The ITIL Guiding Principles and their application
- How feedback contributes to value co-creation
- How Guiding Principles interact to support effective decision-making
Module 6: Value Chain and ITIL Management Practices
- Introduction to the ITIL Product and Service Lifecycle
- Purpose and scope of lifecycle activities
- Value chain and management practices overview
Module 7: Value Streams — Mapping and Management
- Key concepts of value stream mapping and management
- Application of value streams in digital environments
- Relationship between digital value stream mapping and value stream management
Module 8: Continual Improvement
- The ITIL Continual Improvement Model
- Steps of the Continual Improvement Model
- Continual improvement within the ITIL Value System
Module 9: The Four Dimensions of Product and Service Management
- Introduction to the Four Dimensions
- Internal and external factors
- Introduction to AI and ITIL AI Governance
Module 10: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Frequently Asked Questions
What does the ITIL® (Version 5) Foundation course cover?
This course covers ITIL certification and IT service management. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's ITIL® (Version 5) Foundation training?
IT Dojo's ITIL® (Version 5) Foundation training is 3 Days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers ITIL® (Version 5) Foundation as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
No prerequisites required. This is the entry-level course in the ITIL (Version 5) certification scheme.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers ITIL® (Version 5) Foundation on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule ITIL® (Version 5) Foundation for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.