ITIL® (Version 5) Foundation Bridge

Course Duration

1 Day

Audience

Employees of federal, state and local governments; and businesses working with the government.

Prerequisites

Any ITIL 4 certificate (Cloud and Sustainability modules excluded).

Course Description

The ITIL® (Version 5) Foundation Bridge course is designed for professionals who already hold an ITIL 4 certification and need to transition efficiently to ITIL (Version 5). The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 material. Participants gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital products and service management, including data-driven decision making, value streams, and AI-enabled ways of working. IT Dojo delivers this course with an emphasis on practical understanding and organizational relevance, helping students apply ITIL (Version 5) concepts immediately in government, DoD, and enterprise environments.

Learning Objectives

• Understand what has changed from ITIL 4 to ITIL (Version 5).
• Apply the ITIL (Version 5) digital product and service management model.
• Understand the updated ITIL Product and Service Lifecycle.
• Use ITIL (Version 5) concepts to improve service delivery and collaboration.
• Understand value streams, governance, and continual improvement in ITIL (Version 5).
• Prepare for and pass the ITIL (Version 5) Foundation certification exam.

Course Outline

Module 1: Key Concepts of Digital Product and Service Management

• Differences between ITIL 4 and ITIL (Version 5)
• Digital products and digital services
• The Product and Service Lifecycle model
• Value, outcomes, costs, and risks
• Utility, warranty, sustainability, and user experience

Module 2: Service Relationships

• Organizations, service providers, service consumers, and digital product vendors
• Service relationship types
• Service offerings and service journeys
• Roles: sponsor, customer, and user
• Service quality, service levels, and SLAs

Module 3: The ITIL Value System

• Components of the ITIL Value System
• Purpose and value co-creation
• Relationships between value system elements

Module 4: Governance

• Purpose and role of governance
• Governance of digital technology
• Governance activities: evaluate, direct, and monitor

Module 5: ITIL Guiding Principles

• Overview of the seven guiding principles
• Applying principles in different contexts
• Interaction of principles and feedback

Module 6: Value Chain and ITIL Management Practices

• Product and Service Lifecycle activities
• Discover, design, acquire, build, transition, operate, deliver, and support
• The role of management practices
• ITIL Official Practice Guides

Module 7: Value Streams: Mapping and Management

• Core and enabling value streams
• Value stream mapping
• Value stream management
• Workflow optimization and complexity thinking

Module 8: Continual Improvement

• The Continual Improvement Model
• Applying continual improvement in an ITIL (Version 5) context

Frequently Asked Questions