ITIL® Service (Version 5)
Course Duration
3 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
Course Description
The ITIL® Service (Version 5) course provides the guidance needed to design, deliver, operate, support, and continually improve digital services in alignment with ITIL (Version 5). Participants learn how services create value, how service relationships evolve, and how organizations can manage services holistically across the ITIL Product and Service Lifecycle. The course emphasizes practical application, governance, value streams, and service resilience in digital and AI-enabled environments. IT Dojo instructors deliver this material with real-world context drawn from government, military, and enterprise environments, helping students apply ITIL Service guidance on the job from day one.
Learning Objectives
- Understand the core concepts of digital services and service value.
- Apply the ITIL Product and Service Lifecycle from a service perspective.
- Use value streams to support service delivery and improvement.
- Apply service governance, risk management, and continual improvement.
- Integrate ITIL Service with DevOps, AI, and project management.
- Prepare for and pass the ITIL Service (Version 5) certification exam.
Course Outline
Module 1: Digital Services and Value
- Definition and characteristics of digital services
- How services create value and enable outcomes
- Relationships between digital products, services, and service offerings
- Overview of the ITIL Product and Service Lifecycle from a service perspective
Module 2: Discover
- Understanding consumer needs, market context, and service direction
- Aligning service vision, positioning, and portfolio decisions
- Applying discovery at organizational, portfolio, and service levels
- Assessing context, agreeing objectives, and communicating roadmap changes
Module 3: Design
- Human-centered and holistic service design principles
- Designing service capabilities, interfaces, and workflows
- Creating service specifications and prototypes
- Translating service direction into actionable designs
Module 4: Acquire
- Acquiring technology, people, and third-party services
- Evaluating sourcing options and acquisition strategies
- Managing suppliers and internal capabilities
- Ensuring acquired resources support service lifecycle needs
Module 5: Build
- Integrating design into build activities
- Developing and testing service components and integrations
- Managing iterative development and quality controls
- Preparing services for transition and use
Module 6: Transition
- Transitioning services into live environments
- Managing releases, deployments, and change
- Ensuring service readiness, knowledge transfer, and risk management
- Stabilizing services during early life support
Module 7: Operate
- Operating digital services reliably and securely
- Monitoring service performance, availability, and capacity
- Managing incidents and operational issues
- Maintaining service stability and operational effectiveness
Module 8: Deliver
- Delivering services to consumers
- Managing onboarding, access, and service interactions
- Supporting service consumption
- Maintaining service quality and stakeholder relationships
Module 9: Support
- Supporting services during normal operation and disruption
- Managing problems, known errors, and recovery activities
- Using knowledge to improve service support effectiveness
- Reducing recurrence and improving service resilience
Module 10: Lifecycle Management
- Managing digital services end-to-end across the lifecycle
- Integrating lifecycle activities into service value streams
- Governing services for consistency, sustainability, and improvement
- Applying continual improvement to service management
Module 11: ITIL and Other Frameworks
- Integrating ITIL Service with DevOps practices
- Aligning ITIL Service with PRINCE2 and project delivery
- Using AI and automation to support service management
- Applying governance and decision support across the service lifecycle
Frequently Asked Questions
What does the ITIL® Service (Version 5) course cover?
This course covers how to design, deliver, operate, support, and continually improve digital services across the ITIL Product and Service Lifecycle. IT Dojo delivers it as live instructor-led training with an emphasis on practical skills for government and DoD professionals.
How long is IT Dojo's ITIL® Service (Version 5) training?
IT Dojo's ITIL Service (Version 5) training is 3 days. It is available as live remote online instruction or on-site at your facility. All sessions are instructor-led with small class sizes to ensure individual attention.
Is this course available as live remote online training?
Yes. IT Dojo offers ITIL Service (Version 5) as live remote online training. A certified instructor leads the session in real time. Students interact via chat or microphone. Classes are kept small (typically no more than 16 students) to ensure engagement. On-site delivery at your government facility or contractor location is also available.
What prerequisites are recommended before this course?
Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
Does IT Dojo offer this training on-site at government or DoD facilities?
Yes. IT Dojo delivers ITIL Service (Version 5) on-site at government agencies, DoD commands, military installations, and contractor facilities. On-site training is ideal for teams of four or more and can be customized to your organization's specific environment and mission requirements. Contact IT Dojo to schedule.
How do I register for this course?
IT Dojo training is employer sponsored. Your organization registers and pays for seats. To schedule ITIL Service (Version 5) for your team, contact IT Dojo via the Request Training form or call 757-216-3656. IT Dojo will work with your contracting officer, training coordinator, or program office to set up the course.