Administering Cisco UC Manager and Unity Connection (ACUCM with AUC)
Course Duration
5 Days
Audience
Employees of federal, state and local governments; and businesses working with the government.
Prerequisites
To fully benefit from this course, students should have the following prerequisite skills and knowledge: Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks Basic understanding of Cisco Unified Communications Manager
Course Description
Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.
Learning Objectives
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Use the various applications, tools, and reports that are available in Cisco Unity Connectio
Course Outline
- Module 1: Introduction to IP Telephony
- Module 2: Defining the Basic Configuration
- Module 3: User Administration
- Module 4: Exploring Phone Registration and Cisco Unified IP Phones
- Module 5: Basic Route Plan Configuration
- Module 6: Route Filters and Digit Manipulation
- Module 7: Class of Control
- Module 8: Understanding Media Resources
- Module 9: Features and Services
- Labs for ACUCM: